How to Terminate (Cancel) TM Unifi Service

First, find the nearest TM Point in your area, you can check at this page Find TM Point. Take note on their business day and hours before visit to there. Unless there some specifically stated, most of the TM Point business hours are Monday – Friday 9:00am – 5:30pm and they do open during lunch. There do have TM Point that open everyday, like the one in Quill City Mall operating Monday – Sunday, 10.00am – 10.00pm.

For what items need to bring along, it’s not necessary need to bring all the equipment to TM Point and return them.

There are 2 scenario.

1. Your TM Unifi Contract is ended.

Things to bring:

  • Your IC
  • HUAWEI VSDL2 Modem


2. Your TM Unifi Contract is still serving.

Things to bring:

  • Your IC
  • HUAWEI VSDL Modem
  • Residential Gateway RG D-Link Wireless Router
  • HppTV Set-Top-Box STB
  • Debt Phone
  • RM 500.00 termination fee (cash or card)

Here’s how the equipment looks like:

DECT Phone


HppTV Set-Top-Box (STB)


HUAWEI VDSL2 Modem


Residential Gateway (RG) D-Link Wireless Router


Bring the required items to the TM Point, get the queue number from the reception counter. Wait for your turn. The process won’t be too long, will take around 2-5 minutes for fingerprints verification and confirmation of termination.

Once complete, the officer will print out the Summary sheet for you to keep a record. The termination process from TM’s side will then take about 14 days to complete.

How about the subscription fee that hanging?

You will need to pay the subscription fee until the date of termination submission day. If you are paying using Auto-Debit service, the bill payment will count until termination submission day, and if you paid extra, TM will refund back to you via cheque posting.

Visit here to check My Experience on TIME Fibre Home Broadband 100 Mbps.

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